Customer Service Advocate/Bilingual Customer Service Advocate

USA 800, Inc.
Job Description
Role: Customer Advocate
Duration: Permanent
Location: Raytown, MO
 

GENERAL DESCRIPTION: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate and provide all product and/or service information using available resources. 

PRIMARY RESPONSIBILITIES: 

  • Be Reliable – show up when scheduled, on time, every time. 
  • Follow your schedule.  Be friendly, courteous & helpful to both customers and coworkers  
  • Follow your training & scripting provided to meet and exceed customer expectations  
  • Use your tools, resources and help screens to solve problems and customer issues.  
  • Act Like an Owner and Think Like a Customer while committing yourself to continuous improvement.

TARGETED EDUCATION & WORK EXPERIENCE REQUIREMENTS  

  • Meet minimum age requirement: 16 years of age 
  • Pass background check and potential drug screen 
  • For full-time positions: Provide a 10-hour window of availability per day within USA 800’s hours of operation; part-time positions available based on applicant’s availability 
  • Commit to possible 2-week training schedule that may be outside availability
  • Satisfactorily complete all required assessments as well as script test 
  • Proficient at using a standard computer and mouse. Detail oriented. 
  • Bilingual applicants encouraged to apply (bilingual differential will apply)
Contact Information